Valerie Peck

Chief Executive Officer
SuiteCX

Valerie Peck’s background and professional achievements in the marketing/customer strategy, customer experience and touch point execution have positioned her as a point person for many projects where it is critical to not only design strategy but to execute on it.

In addition to a career in consulting, Valerie has created a software platform called SuiteCX®, which enables companies and practitioners to aggregate various evidence and ethnographic elements such as voice of the customer, employee and company into a visual storytelling and process format to improve customer experiences, campaign effectiveness and strategic planning.

Her hands on experience in management with both major corporations and the Big 5, consulting to a wide array of Fortune 50 and start-ups, give her a wealth of best practices to pull from, making her a subject matter expert who is highly sought after both in consulting and speaking.

Valerie has a B.S. in Marketing as well as an MBA from the University of Southern California.

Check out the incredible speaker line-up to see who will be joining Valerie.

Download The Latest Agenda

CX Culture & Engagement

Tuesday, October 3rd, 2017

15:40 CX Leaders Champagne Roundtables

Table 1: Connecting your brand vision with your customer experience strategy
Moderator: Melina Young, Director, Marketing, Verity Credit Union

Table 2: Three trends for CX success
Moderator: Sarah Simon, VoC Consulting Director, Confirmit

Table 3: CES 2.0, Is It Worth The Effort?
Moderator: Jennifer Maldonado, Senior Business Analyst, Voice of the Gamer program owner, Activision

Table 4: How to build a robust social customer care strategy
Moderator: Janet Song, SVP, Member Services, Dollar Shave Club

Table 5: Engaging non-customer facing employees with your CX strategy
Moderator: Claudia Vale, Customer Experience Manager, CCXP, John Deere L. America

Table 6: Customer experience programs: what’s working?
Moderator: Karen Kallet, Chief Digital Officer, SVP, Marketing BofI Federal Bank

Table 7: Establishing an enterprise-wide customer experience steering committee
Moderator: Rob Scruggs, Former Director, Customer Experience, E*TRADE

Table 8: Social media for CX: lessons learned
Moderator: Alessa Martin, Director of Marketing, Tacori

Table 9: Topic Pending

Moderator: Kathleen Jezierski, President & COO, COPC

Table 10: Transforming customer engagement to grow revenue

Moderator: David Caldeira, SVP, Product & Solution Marketing, Kofax from Lexmark

Table 11: Approaches and techniques for customer journey mapping

Moderators: Anne Cramer, Customer Success Manager, SuiteCX, Valerie Peck, CEO, SuiteCX

Table 12: How language technology drives customer satisfaction up and call volume down
David Hetland, Sales, Systran Group, Craig Stern, Marketing, Systran Group