Tracy Paterson

Head of Customer Experience
MOO Inc.

Tracy Paterson is the Head of Customer Experience at moo.com, an award-winning print and design company specializing in premium business stationery and promotional materials. Working closely with cross functional teams representing diverse business disciplines, she is responsible for making sure MOO’s customers receive experiences that are “Yay!” worthy. Throughout her career she has held a broad range of roles within services, sales, and project management—developing a customer-centric focus along the way.

Check out the incredible speaker line-up to see who will be joining Tracy.

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CX Culture & Engagement

Tuesday, October 3rd, 2017

12:10 Presentation: Creating Wow Experiences For Employees That Translate Into Wow Experiences For Customers

MOO is an award winning print and design company that is passionate about great design and the difference it can make to our customers. This presentation will focus on how MOO delivers on our company mission of “Design Works Wonders” by engaging with our employees around a common purpose in order to deliver a superior customer experience. Learn how we help our employees feel how their role fits into the entire company and delivering on that mission through storytelling and rituals, rewards and recognition and training and development.