NGCX 2016 (past event)
March 21 - 23, 2016
Contact Us: 1.888.482.6012
Tom Asacker
Author
"The Business Of Belief"
CX Culture & Engagement
Tuesday, October 3rd, 2017
17:05 Guest Speaker: Customer Experience An Inside Out Experience
Organizations don't create customer experiences; they enable them by carefully orchestrating the various interactions and scenes that bring customers' internal stories to life. This entertaining and thought-provoking talk will describe the three self-enhancing value components you need to focus on to develop more appealing and relevant experiences, and capture customers' hearts and minds from the inside out.
Learning objectives:
• How the brain makes brand choices in an overstimulated environment
• A new framework for creating engagement and belief in this new, customer-controlled economy
• How to become a more strategic thinker about experience design and value creation