Tim Genovese

Vice President Of Guest Experience and Brand Consistency
Intercontinental Hotels Group

Tim is Vice President of Quality in the Americas region and reports directly to IHG's Senior Vice President of Design & Quality, Jim Anhut.

Tim leads the day-to-day operations for the company’s Quality team for over 3,700 of IHG’s hotels in the Americas, focusing on delivering brand standards, service, and the guest experience.

Tim’s previous experiences within IHG include roles as Vice President - Franchise Services, Vice President - Hotel Performance Support, & Vice President - Upscale Operations.

With more than 30 years of experience in the hospitality industry, Tim’s expertise includes opening and managing various hotels across the country. He has worked on both the owned and franchised side of the business as well as hotel operations, sales, marketing, quality and design.

Tim began his hospitality career with Holiday Inn Hotels and Resorts in 1980 as a management trainee in hotel operations. He later held various senior management positions within Radisson Hotels Worldwide, including managing director, regional director of sales & marketing as well as district director, which included European responsibilities. Prior to joining IHG, he was Vice President of Managed Hotels / Radisson Hotels for the Carlson Hospitality Group.

Tim holds a bachelor's degree in Business Administration from Indiana University/Purdue University in Indianapolis, Indiana.

Check out the incredible speaker line-up to see who will be joining Tim.

Download The Latest Agenda

CX Culture & Engagement

Tuesday, October 3rd, 2017

08:50 Keynote: Using The Power Of Storytelling To Create Emotionally Engaging Experiences

A session designed to articulate how customer experiences or story telling can become your organizations calling card to gain or loose business. We will explore both positive and negative customer encounters and their shared experiences and how social media plays a major part of telling their story on behalf of your company.

• Understand the significant impact experiential story telling can be
• Does experiential story telling actually resonate with customers
• What role does social media play in this venue