NGCX 2016 (past event)
March 21 - 23, 2016
Contact Us: 1.888.482.6012
Sid Banerjee
CEO
Clarabridge Inc
Your CX Roadmap
Sunday, September 3rd, 2017
09:45 Panel: Translating Customer Experience Improvements Into Clear Business Value For Your Organization
As a CX leader, you are constantly looking for new ways to improve the end to end customer journey. Upon completing an initiative or project, how are you connecting your results with ROI?
Panelists will discuss how to best:
• Link CX to financials at a more granular level
• Translate CX stories into language that resonates best with the C-suite
• Foster continued buy-in by showing a clear connection between CX improvements and business results
Panelists will discuss how to best:
• Link CX to financials at a more granular level
• Translate CX stories into language that resonates best with the C-suite
• Foster continued buy-in by showing a clear connection between CX improvements and business results