Sherrill Zack Kaplan, Senior Director, Digital Marketing & Innovation at Dunkin’ Brands

Sherrill Zack Kaplan


Senior Director, Digital Marketing & Innovation
Dunkin’ Brands

Check out the incredible speaker line-up to see who will be joining Sherrill Zack.

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CX Innovation & Future Trends

Friday, November 3rd, 2017


09:10 Panel: Driving, Democratizing And Scaling CX Innovation

How can you foster innovation at your organization and make it more accessible to all employees? How can you think like a lean start up and help to create an environment that encourages people to think outside the box, iterate quickly, make mistakes and keep pushing customer experience forward? Hear how four different brands (2 established and 2 new) are driving CX innovation at their organizations.