Robert Phillips

Robert Phillips is the Assistant Director of Guest Services for Lincoln Center for the Performing Arts Inc., the world’s leading performing arts center.  Robert draws on his backgrounds in music and hospitality to shape, implement, and maintain superior guest care standards at all points of the guest experience at events both on and off the Lincoln Center campus.  Robert works throughout the organization advising on superb service execution during all points of patron interaction - digitally, over the phone, and in-person.  Previously, he served as Visitor Services Manager at Carnegie Hall, improving levels of audience engagement and creating new outreach efforts that resulted in the highest year of tour revenue in the Hall’s history.  

Prior to his career in arts administration, Robert worked with Bare International, a global leader in guest service research, developing quality assurance guidelines and training programs for hospitality industry clients.  He is classically trained as a bassoonist and had performed with several American orchestras.