Rachel Gallant

Good guest care is critical for customer satisfaction. Explore the New York Philharmonic and Lincoln Center’s ambitious Guest Care Excellence Initiative, in which over 500 external- and internal-facing employees and volunteers have been trained to elevate the customer experience, and learn how to get a similar program started in your own company. Workshop attendees will develop:

• An understanding of who needs to be involved to make the program successful
• A checklist of resources and a timeline for launching a CX training program
• Techniques for sustaining the effort and embedding a customer focus across the organization