Paul Quinn

Paul Quinn is Head of Claims Customer Experience for Farmers. He joined the company in 1977 as a multi-line claims representative, and moved through a number of field claims handling and managerial roles for the next ten years, before moving to the Los Angeles Home Office in 1988 as Commercial Liability Claims Manager.

A year later, Quinn moved to Phoenix as Regional Claims Manager, and in 1991, to Simi Valley, Calif., in the same role. After consolidating the Simi Valley and L.A. Claims regions, he led Farmers’ highly effective response to the 1994 Northridge earthquake, overseeing the swift, customer-focused handling of more than 37,000 claims.

Quinn then took on a number of leadership roles, including National Director of Property Claims, Actuarial Director of Forecasting and Research, State Executive Director in Indiana, and leader of Property Claims’ East Zone, before returning to California in 2008 as an assistant vice president in Claims.

As Head of Claims Customer Experience, Quinn is responsible for driving positive customer experience in all claims interactions, and for communicating both internally and externally about Farmers’ service to claims customers.