Lynn Skoczelas

Chief Experience Officer
Sharp HealthCare

Lynn Skoczelas is the chief experience officer for Sharp HealthCare, a fully integrated health care system in San Diego and home to The Sharp Experience. As chief experience officer, Lynn is responsible for system-wide leadership strategy, design, engagement and implementation of Sharp’s organizational improvement initiative that aims to transform the health care experience for employees, physicians and patients. She also provides leadership for The Sharp University, a “corporate university” created to provide leadership development for leaders and physicians and team member engagement.

Lynn has been a member of the Sharp HealthCare team since 1997 and has served in several leadership roles within the organization including clinical and the organizational culture. Lynn has been directly involved with the work of The Sharp Experience since its inception in 2001.

Lynn holds a Bachelors of Science in Nursing and a Master of Business Administration from the University of Phoenix.

Check out the incredible speaker line-up to see who will be joining Lynn.

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Your CX Roadmap

Sunday, September 3rd, 2017

15:40 CXO Think Tank

As a CXO or head of CX at your organization, it is your responsibility to prioritize customer experience and promote a customer centric value proposition throughout your organization. This is your opportunity to gain honest feedback, debate strategic ideas and share high level insights in a closed door forum.

This is an invitation only session. If you wish to participate or would like to nominate yourself or a colleague, please contact: kristin.schoenstein@wbresearch.com

CX Culture & Engagement

Tuesday, October 3rd, 2017

09:30 Keynote: Transforming the Customer Experience Through Employee Engagement

Learn how “The Sharp Experience,” a performance improvement initiative, profoundly transformed Sharp HealthCare’s culture. Launched 15 years ago and embracing experience economy concepts and learning from organizations inside and outside of health care, Sharp created a sustainable platform that engaged its 20,000 employees, affiliated physicians and volunteers to be the architects of change. Through their work, “The Sharp Experience” has become Sharp’s core competency, brand promise and overarching guide to everything we do.