Kim Loftis

Chief Customer Officer
Plum Lending

Kim Loftis is the Chief Customer Officer for Plum Lending. Kim leads the client engagement and relationship strategy, and drives all efforts of Plum to innovate and deliver a consistently exceptional client experience. Prior to Plum, Kim spent 13 years in wealth management with the Private Bank at J.P. Morgan, providing tailored investment solutions for hedge fund principals, Wall Street executives and multi-generational affluent families. Kim graduated magna cum laude from Texas A&M University with a B.S. in Psychology and minor in Business.

Check out the incredible speaker line-up to see who will be joining Kim.

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CX Innovation & Future Trends

Friday, November 3rd, 2017

09:10 Panel: Driving, Democratizing And Scaling CX Innovation

How can you foster innovation at your organization and make it more accessible to all employees? How can you think like a lean start up and help to create an environment that encourages people to think outside the box, iterate quickly, make mistakes and keep pushing customer experience forward? Hear how four different brands (2 established and 2 new) are driving CX innovation at their organizations.