Kevin Gibson, Director of Consumer Experience, Retail Direct to Consumer at Humana

Kevin Gibson


Director of Consumer Experience, Retail Direct to Consumer
Humana

Check out the incredible speaker line-up to see who will be joining Kevin.

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Your CX Roadmap

Sunday, September 3rd, 2017


09:45 Panel: Translating Customer Experience Improvements Into Clear Business Value For Your Organization

As a CX leader, you are constantly looking for new ways to improve the end to end customer journey. Upon completing an initiative or project, how are you connecting your results with ROI?
Panelists will discuss how to best:
• Link CX to financials at a more granular level
• Translate CX stories into language that resonates best with the C-suite
• Foster continued buy-in by showing a clear connection between CX improvements and business results