Kathleen Jezierski

Kathleen Jezierski, president and chief operating officer, is responsible for directing the global operations of COPC Inc., a multi-national organization that provides consulting, training and certification services to help companies transform their customer experience operations.

With a focus on operational performance, Kathleen has worked with companies all over the world, from startups to members of the Fortune 100.  She has a proven track record of building programs to manage, sales, customer service, and technical support across multiple channels. She is an expert in creating vendor management programs and providing counsel regarding strategic sourcing for third-party providers of contact center services. She currently advises COPC Inc. clients in various industries about how to use business intelligence to design and implement omnichannel customer experience strategies that deliver transformational results. 

Prior to joining COPC Inc., Kathleen held various operational management positions at BellSouth (now AT&T) as a turnaround specialist. She implemented large strategic initiatives through hands-on operational leadership. Her success in building cross-functional relationships resulted in millions of dollars of increased revenue and significant improvement in the customer experience. 

Kathleen earned her BA in Mathematics Education at the University of Central Florida. She also has an MBA from The Roy E. Crummer Graduate School of Business at Rollins College in Florida.