Diane Magers

Office Of The Customer
AT&T

Check out the incredible speaker line-up to see who will be joining Diane.

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Your CX Roadmap

Sunday, September 3rd, 2017

14:00 Building Your CX Design Toolkit

Engaging and educating everyone on CX is important and so are the right tools and resources for building competencies. Learn how to embed and share resources, design thinking and engagement activities to accelerate your organization's CX skills. We will take about and have a few hands-on exercises and techniques you can use right away in your practice.

Learn:
• How design skills can enable CX
• Some design tools and techniques
• The impact and benefits of design