Dave Caldeira

SVP, Product & Solution Marketing
Kofax from Lexmark

David Caldeira joined Lexmark Enterprise Software as part of the acquisition of Kofax in early 2015. He is responsible for Lexmark Enterprise Software Products and Strategy Marketing, and helps lead the company’s solutions to simplify and transform the First MileTM of customer engagement.

David joined Kofax in 2014 and held a similar role leading Kofax’s portfolio of smart process solutions built on the Kofax TotalAgility platform. Prior to Kofax he spent 13 years as a product executive in the ECM market at FileNet which was acquired by IBM in 2006. There he led the delivery of FileNet P8 which unified content and business process management into a single platform. Prior to FileNet, David held executive positions in software companies supporting the customer interaction management market.

Check out the incredible speaker line-up to see who will be joining Dave.

Download The Latest Agenda

CX Culture & Engagement

Tuesday, October 3rd, 2017

15:40 CX Leaders Champagne Roundtables

Table 1: Connecting your brand vision with your customer experience strategy
Moderator: Melina Young, Director, Marketing, Verity Credit Union

Table 2: Three trends for CX success
Moderator: Sarah Simon, VoC Consulting Director, Confirmit

Table 3: CES 2.0, Is It Worth The Effort?
Moderator: Jennifer Maldonado, Senior Business Analyst, Voice of the Gamer program owner, Activision

Table 4: How to build a robust social customer care strategy
Moderator: Janet Song, SVP, Member Services, Dollar Shave Club

Table 5: Engaging non-customer facing employees with your CX strategy
Moderator: Claudia Vale, Customer Experience Manager, CCXP, John Deere L. America

Table 6: Customer experience programs: what’s working?
Moderator: Karen Kallet, Chief Digital Officer, SVP, Marketing BofI Federal Bank

Table 7: Establishing an enterprise-wide customer experience steering committee
Moderator: Rob Scruggs, Former Director, Customer Experience, E*TRADE

Table 8: Social media for CX: lessons learned
Moderator: Alessa Martin, Director of Marketing, Tacori

Table 9: Topic Pending

Moderator: Kathleen Jezierski, President & COO, COPC

Table 10: Transforming customer engagement to grow revenue

Moderator: David Caldeira, SVP, Product & Solution Marketing, Kofax from Lexmark

Table 11: Approaches and techniques for customer journey mapping

Moderators: Anne Cramer, Customer Success Manager, SuiteCX, Valerie Peck, CEO, SuiteCX

Table 12: How language technology drives customer satisfaction up and call volume down
David Hetland, Sales, Systran Group, Craig Stern, Marketing, Systran Group