Daniel Weisman

Head of Customer Experience
Ministry of Supply

Dan Weisman is the Head of Online Retail at Ministry of Supply. He views his role as the intersection of customer experience, design, and sales. It's a 6-way intersection with no traffic light, so he's been working on installing a rotary to simplify the flow of traffic. (After all, he learned to drive in Boston.) When he's not writing humorous bios, he enjoys talking to his dog. When the dog is not around, he enjoys talking about his dog.

Check out the incredible speaker line-up to see who will be joining Daniel.

Download The Latest Agenda

CX Innovation & Future Trends

Friday, November 3rd, 2017

10:10 Keynote: Engaging Customers Through Customer-Centric Retail Design

Today's customer is engaged in the retail process from before products come to market, until long after they leave the store (or finish online checkout). Both online and off, customers come to retail with high expectations. Too keep up with these savvy shoppers, retailers must use design-thinking to create an engaging journey and deepen the relationship between customer and brand.

Learning Objectives
• How to get valuable experience information from customers
• Designing processes and flows that reduce friction and improve the experience
• The difference between crowd-sourcing and design-thinking
• Measuring Success