Charbel Abou-Rached

Liaison Agent
Cirque du Soleil

Charbel Abou-Rached is the Customer Service Advisor for Cirque du Soleil’s touring shows and corporate headquarters. Combining over 10 years of experience in customer service, ticket sales and event management, Charbel is responsible for delivering best-in-class customer service to Cirque du Soleil clients through in-house channels and outsourced vendors. He has successfully lead an initiative to ensure the company’s brand model is transmitted in each and every contact through the Contact Centres. His passion for live entertainment and for Cirque du Soleil drives his focus on delivering the optimal customer experience.

Check out the incredible speaker line-up to see who will be joining Charbel.

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CX Innovation & Future Trends

Friday, November 3rd, 2017

10:30 Panel: Fostering Supplier/ Partner Relationships That Align With Your Customer Experience Goals And Brand Vision

The Experience eco-system is getting more and more complex as organizations continue to partner with other brands to deliver experiences to their customers. This diverse group of panelists will highlight some of their B2B partnerships and walk you through:
• Tips for working together with other CX teams
• How to protect the experience when you have partners or suppliers
• The benefits and challenges of partnerships