Carol Fink

Carol is Director, Executive Relations for Verizon. She is responsible for VOC and delivery of process and policy changes to improve the customer experience. She is a certified Black Belt, certified Work Out Planner and Playing to Win Strategy Facilitator. Carol holds a Bachelor degree from the University of Michigan and a Master in Business Administration from the University of South Florida. She is a member of the Customer Experience Professionals Association and the Social Media Marketing organization. Carol is based out of Verizon's corporate headquarters in Basking Ridge, N.J.