Anne Cramer

Customer Success Manager
SuiteCX

Anne Cramer 16-year veteran of Customer Experience Management (CEM) consulting and implementation, and is one of the world’s foremost experts on Customer Journey Mapping. She has deep expertise in creating and implementing data-driven, customer-centric business strategies across a wide variety of industries.

Anne is a Partner at East Bay Group and Co-Founder of SuiteCX®, a software platform based on a proven CEM methodology. The SuiteCX platform represents years of perfecting diagnostic, visualization and planning processes to enable clients to improve their customer experience.

Anne’s passion lies in finding and replicating best practices all over the world. She believes that all clients can learn from other successful organizations regardless of size, business model or country of origin. Her focus on detail and strong writing skills enable her to produce insightful and relatable content across the spectrum of marketing and CEM topics.

Anne has a BA in International Relations from the University of Southern California, a Master of Arts in International Development from the American University, and an MBA from Cornell University.

Check out the incredible speaker line-up to see who will be joining Anne.

Download The Latest Agenda

CX Culture & Engagement

Tuesday, October 3rd, 2017

15:40 CX Leaders Champagne Roundtables

Table 1: Connecting your brand vision with your customer experience strategy
Moderator: Melina Young, Director, Marketing, Verity Credit Union

Table 2: Three trends for CX success
Moderator: Sarah Simon, VoC Consulting Director, Confirmit

Table 3: CES 2.0, Is It Worth The Effort?
Moderator: Jennifer Maldonado, Senior Business Analyst, Voice of the Gamer program owner, Activision

Table 4: How to build a robust social customer care strategy
Moderator: Janet Song, SVP, Member Services, Dollar Shave Club

Table 5: Engaging non-customer facing employees with your CX strategy
Moderator: Claudia Vale, Customer Experience Manager, CCXP, John Deere L. America

Table 6: Customer experience programs: what’s working?
Moderator: Karen Kallet, Chief Digital Officer, SVP, Marketing BofI Federal Bank

Table 7: Establishing an enterprise-wide customer experience steering committee
Moderator: Rob Scruggs, Former Director, Customer Experience, E*TRADE

Table 8: Social media for CX: lessons learned
Moderator: Alessa Martin, Director of Marketing, Tacori

Table 9: Topic Pending

Moderator: Kathleen Jezierski, President & COO, COPC

Table 10: Transforming customer engagement to grow revenue

Moderator: David Caldeira, SVP, Product & Solution Marketing, Kofax from Lexmark

Table 11: Approaches and techniques for customer journey mapping

Moderators: Anne Cramer, Customer Success Manager, SuiteCX, Valerie Peck, CEO, SuiteCX

Table 12: How language technology drives customer satisfaction up and call volume down
David Hetland, Sales, Systran Group, Craig Stern, Marketing, Systran Group